ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Measure Customer Value the Customer's Way"
Episode Synopsis
Customers automatically use 50 or more metrics for any customer experience. We may be re-inventing the wheel as we strive to come up with customer metrics that spell success. From the blog Customer Experience Optimization: (3:14) - Sign-up for ClearAction Newsletter.
More episodes of the podcast Improving Customer Experience
Employee Engagement in Balanced Scorecards
22/07/2010
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