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Listen "Dialers or Telephony Providers: How to make the right call?"
Episode Synopsis
The HubDo Podcast is all about how to Do More On HubSpot. We talk with Software Vendors, Subject Matter Specialists and End Users who share real stories of how to do more on HubSpot.In this episode, Pete interviews Louis Dumortier, Manager of Strategic Partnerships of North America at Aircall. This episode of The HubDo Podcast shows how you can do more on HubSpot with AircallOur episode is called “Dialers or Telephony Providers: How to make the right call?” As the title suggests, we talk about differences between dialers, telephony providers and telephony apps. Through real examples Louis goes on to show what sort of pre-call and post-call efficiencies can be gained by adding Aircall telephony to HubSpot.As calling and SMS touch many points of the customer journey. Louis discusses the importance of integrating across the whole technology stackWith an ideal client profile of 3 to 300 users, here are some of the key highlights of the episode, with timestamps.Highlights:5:05 Dialers and Telephony Providers, Telephony Apps6:00 HubSpot dialer, when to graduate?7:07 Multiple Integrations with the entire tech stack, pre sales to post8:38 Sales Dialer within an Telephony system9:55 Triggers include feature needs and…10:18 Process should drive technology, not the other way around11:39 Coaching capabilities for managers and leaders13:30 Inbound calling customer expectations14:27 Customer example: handheld with “unknown caller”15:10 SLAs improve. Art-create ticket. Tags for automation.16:00 The value is just in the pre-call. It’s experience after the fact16:38 Example outbound using Chrome extension18:20 Example “I’ll have to take this, I don’t know who it is”20:40 Proud to announce HubSpot Strategic Partner = 20% off21:30 HubSpot Strategic Investment in HubSpotEnquire here about whether Aircall is a good fit for your business, to do more on HubSpotHandy Links:See Aircall on HubDo MarketplaceAircall and HubDo - HubSpot Strategic PartnersAircall WebsiteFor questions about this episode, email [email protected] HubDo Podcast is a production of HubDo App Denmark.All rights reserved.
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