Are you burning out from trying to please everyone while your MSP slowly kills your personal life? What if putting yourself first actually made you better at serving clients?00:00 Introduction and misconceptions about Harold02:30 The lazy person's guide to MSP efficiency06:00 Why fancy proposals kill your close rate11:00 34 years without hiring a single salesperson16:30 The 10% client rule that prevents business death22:00 "I don't like this" - the 4 words that scale MSPs27:30 Why selfishness is the key to MSP success32:00 Building sustainable business through boundariesIn this episode, Harold Mann reveals how strategic selfishness built his bulletproof MSP over 34 years. His contrarian approach puts operational excellence and personal well-being first - leading to better client outcomes and sustainable growth.We cover:Why being "extremely lazy" drives better business decisionsThe mortality event that taught him the 10% client concentration ruleHow one-page proposals actually improved his close ratesWhy "I don't like this" became his team's most powerful toolThe restaurant analogy for premium MSP positioningWhy selfishness prevents burnout and improves service delivery 👤 Guest: Harold Mann, CEO of Mann Consulting, San Francisco-based MSP specializing in Mac environments with global co-managed IT partnerships👇 Do you struggle with putting boundaries in your MSP business? Share how you balance client demands with self-care in the comments!

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