Episode Synopsis "Customer Service Excellence"

In this episode I discuss the criteria for excellent customer service with David Stahl. We share personal stories and examples of both good and bad customer service experiences. Finally, we opine how process and systems drive excellence.

Listen "Customer Service Excellence"

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• The State of Healthcare--A Physician's Perspective
• Fired Up Friday-Tips to Survive a Toxic Work Environment
• Customer Service Excellence
• FUF Performance Evaluation Process
• FUF-Criteria for a Successful Improvement Project
• Fired Up Friday-Job Hunting Process
• Fired Up Friday-Episode 2 HC
• Fired Up Friday-HS Principle
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• January 28, 2018