Support to Advocacy - The Path to Effortless Customer Experience: Tarun Luthra

Digital Strategy Unlocked
21/06/2024 23 min Episodio 13
Support to Advocacy - The Path to Effortless Customer Experience: Tarun Luthra

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Episode Synopsis


Join our host, Deepak Sharma, for an engaging conversation with Tarun Luthra, Global VP of Customer Experience at SAP. Discover how AI is revolutionizing customer experiences and transforming support functions into revenue drivers. Learn why trust, human connection, and adaptability are more critical than ever in today's digital landscape. Tune in for actionable insights into experience economy, product success, and the future of digital interactions — a must-listen for digital leaders.

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