In this episode of Digital Comfort Zone, hosts Aine McGlynn and Lizz Bryce are joined by Alisa Simon, Executive Vice President at Kids Help Phone. In their conversation, they discuss how the organization adopted a mindset of possibility to radically shift how they support youth in crisis. They delve into distinguishing between invention and innovation, the effective use of digital tools and AI, and the necessity of a change-ready culture. The importance of leveraging data, involving the right leaders, and maintaining core mission values while exploring new technological avenues is also discussed.   01:24 Understanding Social Innovation 03:04 Case Study: Kids Help Phone 04:57 Possibility Thinking and Mindset Shifts 10:14 Implementing and Sustaining Innovation 17:42 The Role of Data and AI in Innovation  Read the full transcript here Read this case study done with Kids Help Phone

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