Episode Synopsis "002 Bad News isn't like wine, it doesn't get better with time"

The secrets of thank you notes on the phone. "Volcano Theory" - Dealing with upset customers. Prank call of the week. Bad news isn't like wine. Dealing with bad news with clients. Dealing with your biggest fear of picking up the phone.

Listen "002 Bad News isn't like wine, it doesn't get better with time"

More episodes of the podcast Dialing Strangers | Overcoming your hangups and selling on the phone.

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