CX Today

CX Today

Por: CXToday.com
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
353 episodios disponibles

Latest episodes of the podcast CX Today

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Challenges & Opportunities: What Has 2024 Taught Us About AI in Contact Centers? 23/09/2024
How to Navigate the Transition from On-Premise to Cloud Contact Centers 19/09/2024
GenAI in the Contact Center ComputerTalk Shares Its Latest Innovations 18/09/2024
How Personal AI Agents are set to Transform CX 18/09/2024
Purpose-Built Gen AI for the Contact Center: Introducing ElevateAI by NICE (with Demos!) 17/09/2024
The Death of the Pureplay Contact Center Provider 12/09/2024
On-Prem vs. Cloud Contact Centers: It's Not an Open & Shut Case 09/09/2024
RingCentral Introduces Its New AI Assist Solutions for RingCX 05/09/2024
Big CX News - The Latest on NICE's New CEO, Salesforce's PredictSpring Acquisition, & Five9 29/08/2024
Five Workforce Engagement Metrics You Need to be Tracking 19/08/2024
3 Use Cases for GenAI in Contact Center Quality Assurance (with Demos!) 30/07/2024
Big CX News - The Latest on the Google-HubSpot Fallout, Patagonia's Call Center AI Lawsuit, & More 24/07/2024
Comparing CCaaS Providers: What You Might Miss 24/07/2024
Friend or Foe? AI & the Contact Center Agent 23/07/2024
Analyzing the 2024 Gartner Magic Quadrant for CPaaS 12/07/2024
Cognigy Shares Plans for AI Workforce of the Future Post Funding Round 01/07/2024
Big CX News - The Latest the Microsoft Dynamics 365 Contact Center, NICE MPower, & Salesforce 27/06/2024
Customer Journey AI: Examples, Outcomes, & What's Next? 26/06/2024
Email Customer Service: Challenges, Best Practices, & More 26/06/2024
How to Use GenAI to Improve Customer Service AND Cut Costs 18/06/2024
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