Challenges & Opportunities: What Has 2024 Taught Us About AI in Contact Centers?

CX Today
23/09/2024 20 min Temporada 2 Episodio 11
Challenges & Opportunities: What Has 2024 Taught Us About AI in Contact Centers?

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Episode Synopsis

CX Today's Charlie Mitchell hosts Steve Blood, VP of Market Intelligence and Evangelism at Five9.We reflect on 2024, considering the challenges and opportunities of contact center AI. In doing so, we discuss:The challenges of 2024, and what has caused them?What lessons should contact centers take forward?What do the brands performing best with contact center AI have in common?How is Five9 setting its customers up for success with contact center AI?

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