Big CX News - The Latest the Microsoft Dynamics 365 Contact Center, NICE MPower, & Salesforce

27/06/2024 44 min Temporada 1 Episodio 195
Big CX News - The Latest the Microsoft Dynamics 365 Contact Center, NICE MPower, & Salesforce

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Episode Synopsis

CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.He's joined by five prominent CX analysts to dissect the latest news in the space, including stories from Microsoft, NICE, and Salesforce. In this edition, our CX experts include:Liz Miller, VP & Principal Analyst at Constellation ResearchRebecca Wetteman, CEO & Principal Analyst at ValoirMichael Fauscette, Founder, CEO & Chief Analyst at Arion Research Simon Harrison, Founder & CEO of ActionaryMartin Schneider, Head of Research at Annuitas Research