How to Navigate the Transition from On-Premise to Cloud Contact Centers

CX Today
19/09/2024 12 min Temporada 2 Episodio 10
How to Navigate the Transition from On-Premise to Cloud Contact Centers

Listen "How to Navigate the Transition from On-Premise to Cloud Contact Centers"

Descargar episodio

Episode Synopsis

CX Today's Susie Harrison joined Puzzel CEO Frederic Laziou to discuss the transition from on-premise to cloud.In this conversation we cover:The reasons enterprises stay on-prem or move to the cloudThe challenges of moving to CCaaS and what companies can expect from it, including pitfallsTop tips on starting the journey

More episodes of the podcast CX Today

How AI QA Is Turning Contact Centers into CX Intelligence Powerhouses 06/11/2025
How AI Is Revolutionizing Modern Contact Centers 05/11/2025
UCaaS Meets CCaaS: Transforming Enterprise Communications 05/11/2025
The Top Strategic Priorities for Customer Service Leaders 05/11/2025
Why Mobile CX Is the New Power Move for Contact Centers 05/11/2025
Secure the Quick Wins First: How the Frontline Group Is Advancing Its Customer Service Experiences 04/11/2025
NiCE on Its New Snowflake, ServiceNow, & AWS Partnerships, Previews Interactions 2025 04/11/2025
The Six Innovations Behind Cyara's Next-Gen Platform 04/11/2025
How AI Is Revolutionizing Modern Contact Centers 04/11/2025
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins 04/11/2025
© 2003-2025 ZARZA | AHEAD OF OUR TIME
privacy policy
In God we trust In God we trust
PreSales Questions? Click Here
or call our toll-free line at +1-888-5002068 Miami, Florida, USA