CX Today

CX Today

Por: CXToday.com
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
325 episodios disponibles

Latest episodes of the podcast CX Today

Mostrando página 6 de 17

The Latest on the Salesforce Contact Center with Amazon Connect, NICE Acquiring Playvox, & More 28/10/2024
From Passive Algorithms to Active Agents: The Rise of Agentic AI 24/10/2024
AI Demystified! Customer Service Bots & Beyond (with a Demo) 17/10/2024
Evaluating CCaaS Platforms – Top Tips on Finding the Best Fit Solution 17/10/2024
Michels on Avaya's Key Launches and Future Relevancy 16/10/2024
Is an AI-Centric Strategy REALLY the Best Option In Enterprise Communications? 16/10/2024
Customer Research Strategy that Delivers Optimal Customer Experiences 09/10/2024
Contact Center AI: The Opportunities and Risks for Insurers 01/10/2024
Why You Still Need Your Agents In a World of GenAI 30/09/2024
Exploring the Transformative Power a Best-in-Category Tech Stack can have on Customer Support 30/09/2024
Big CX News - A Dreamforce 2024 Review ft. Agentforce, Own Company, CCaaS Pilot Program, & More 26/09/2024
How to Get the Most Value from Your CCaaS Investment 24/09/2024
Challenges & Opportunities: What Has 2024 Taught Us About AI in Contact Centers? 23/09/2024
How to Navigate the Transition from On-Premise to Cloud Contact Centers 19/09/2024
GenAI in the Contact Center ComputerTalk Shares Its Latest Innovations 18/09/2024
How Personal AI Agents are set to Transform CX 18/09/2024
Purpose-Built Gen AI for the Contact Center: Introducing ElevateAI by NICE (with Demos!) 17/09/2024
The Death of the Pureplay Contact Center Provider 12/09/2024
On-Prem vs. Cloud Contact Centers: It's Not an Open & Shut Case 09/09/2024
RingCentral Introduces Its New AI Assist Solutions for RingCX 05/09/2024
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