Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?

CX Today
27/01/2025 20 min Temporada 3 Episodio 14
Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?

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Episode Synopsis

CX Today's Rhys Fisher hosts Felix Winstone, Co-Founder & CEO at Talkative.The pair discuss Talkative's GenAI Chatbot and the wider role of AI in the contact center space. In doing so, they cover:Strategic AI implementation and understandingExpanded AI use cases beyond chatbotsHow GenAI can improve CX while delivering ROI

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