Contact Centres in 2025: How to Build Next Year’s Success Today

CX Today
04/12/2024 10 min Temporada 3 Episodio 4
Contact Centres in 2025: How to Build Next Year’s Success Today

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Episode Synopsis

CX Today's Susie Harrison hosts Ben Booth, CEO & Co-Founder at MaxContact to explore the trends in contact centers for the year ahead.In this session, we explore:The dominant trends in the contact center of 2025 and the essential tech for managers to align themselves withProving ROI from AI investment and how to identify where AI is offering benefitsStriking the optimal balance between use of AI and human agents, and how much freedom to give AIAI's current limitations and how to implement guardrails to ensure its safe use

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