5 Disruptive Use Cases for AI in Customer Experience

CX Today
21/01/2025 36 min Temporada 3 Episodio 11
5 Disruptive Use Cases for AI in Customer Experience

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Episode Synopsis

CX Today's Charlie Mitchell introduces five AI use cases for customer experience, with a specific focus on contact centers.To help run through all of them, he's joined by: Chris Crosby, Founder & CEO of Ventures CX Chandler Galt, Senior Product Marketing Manager of the Zoom Contact Center. Both guests share their perspectives on the following use cases, one as a contact center leader and another as a tech specialist. Customer Intent Modelling GenAI-Powered Virtual AgentsReal-Time Agent Assistance Auto-QAFeedback AnalysisTo learn more about the Zoom Contact Center, visit Zoom.

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