Achieving Next Gen CX With Customer Interactions Suite From Tata Communications

CX Today
29/04/2024 11 min Temporada 1 Episodio 182
Achieving Next Gen CX With Customer Interactions Suite From Tata Communications

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Episode Synopsis

CX Today's Charlie Mitchell hosts Mauro Carobene, Vice President of the Customer Interactions Suite at Tata Communications.They deep dive on the Customer Interactions Suite from Tata Communications, which unifies CCaaS and CPaaS. In doing so, they discuss:The benefits of an all-in-one offeringThe types of business the suite typically attractsWhat the recent acquisition of Kaleyra brings to the suiteWhat's next for the suite?

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