How one retail veteran achieves customer satisfaction with self service in today’s omnichannel marketplace

How one retail veteran achieves customer satisfaction with self service in today’s omnichannel marketplace

CX Innovators

12/02/2024 6:00AM

Episode Synopsis "How one retail veteran achieves customer satisfaction with self service in today’s omnichannel marketplace"

As omnichannel shopping has expanded for nearly all product categories, how does a brand ensure the same level of customer satisfaction in self-service touchpoints as in attended environments?

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