Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Ben Johnson at ETI ToolTech in San Diego. Ben shares his insights from this year’s show, emphasizing the importance of industry panels that represent a range of perspectives, especially highlighting the challenges shops face with ADAS calibrations and the gap in education for shop owners and technicians. The conversation dives deep into the problems with calibration procedures, the liability and insurance risks associated with improper ADAS repairs, and the critical role that documentation and process play in protecting both shops and consumers.00:00 "Education Key to Solving Tech Issues"09:20 "Vehicle Service Info Challenges"14:44 Fleet Company Declines Repairs18:43 Blind Spot Monitoring Misalignment24:18 Insurance Lessons: Misunderstanding Umbrella Coverage27:14 Uninsured Calibration Risks34:48 Calibration Center Business Insight39:20 Shop Evolution: Adapting to Mainstream Challenges42:15 OE Statements Ensure Reimbursements51:50 Toyota's Multi-Fuel Energy Strategy57:12 Changing Mindsets Over Three Years01:01:13 Understanding Emerging Tech in Auto Repair01:04:49 Industry Collaboration Realization

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