Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Tom Ham, Ryan Snow, and Eric Mrozinski to discuss the pivotal lessons they have learned in shop ownership and management. Tom shares the importance of hiring "nice" people and the critical role of setting and knowing your shop's numbers. Eric highlights how implementing a robust shop management system transformed their workflow and overall business efficiency. Ryan and the group discuss the challenges of acquiring versus starting a shop, as well as the necessity of strong processes, people, and incremental improvements in building a successful business.00:00 Transmission Shop Workflow Challenges05:45 Career-Changing Aha Moments07:18 "Embracing Change and Growth"11:26 Software Integration Aha Moment14:17 Leadership Challenges in Established Business18:23 Navigating Family Business Leadership Shift22:13 Service Advisor to Business Partner26:45 Insights on Experience and Perspectives27:51 Strategic Acquisition and Hiring Plan32:31 "Deciding the Shop's Future"37:15 Adapting Pricing Strategy for Success40:16 Value of Replica Car Repairs42:12 Mercedes Repair Cost Expectations48:04 "Financial Literacy for Business Owners"50:31 Unexpected Encounter During Riots54:37 Luxury Car Client Expectations56:28 Shift to Human-Centric Investments59:37 "Slow Changes for Business Success"

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