ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Episode Synopsis "IRATE CUSTOMER'S EXPERIENCE - The CSA' Perspective."
In this maiden episode, containing multiple parts, we interview various professional Customer Service Agents and discuss tips & tricks they use in managing customers who are dissatisfied (often to the point of being IRATE) with their organizations' products and services, how they diffuse tense situations, make sure their own mental health remains intact and even ensure that their customers is not just satisfied after the interaction, but remains loyal to their companies' brand. Enjoy, and subscribe to this podcast and our various social media handles on Instagram, Twitter, Facebook, Youtube, Spotify, Google Podcast, Anchor et.c. (@CEXPROFS) for more exciting episodes to follow.
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