Call Center Confidential

Call Center Confidential

Por: Trey_Briggs
Bringing new and fresh ideas to the call center industry, Call Center Confidential is a uniquely insightful exploration of agent customer-service training and management, chock full of the industry's most cutting-edge ideas and perspectives. Definitely not a rehash of the same old ideas- if you are serious and passionate about this subject- this is the podcast for you!
40 episodios disponibles

Latest episodes of the podcast Call Center Confidential

The Pitfalls of AI Digitallly Automated Quality Assurance Pt. 2 14/11/2025
Q and A Pt. 14 - How to Ensure Every Agent Is Exceptional on the Phone 16/10/2025
How AI Tech Companies Mislead Call Centers Pt. 2 13/10/2025
How AI Tech Companies Mislead Call Centers 10/07/2025
Why Scoring 100% of Calls Is Not the Answer 20/06/2025
How to Make Mediocre Agents Great Pt. 5 14/05/2025
Study Shows Automated Digital Channels in Decline 24/04/2025
A Training Model Refresh for the Industry 10/04/2025
The Call Center Industry's Denial Dynamic 28/03/2025
Coaching Is a Symptom of a Problem, Not a Solution to One 23/02/2025
Q and A Pt. 12 - Managing Protocols, Happy Agents, and Convincing C-Level Executives 23/02/2025
Q and A Pt. 11 - Teaching Empathy, Authentic Tone, Rapport Management, and Accountability in Every Call 17/01/2025
How to Make Mediocre Agents Great Pt. 4 (A Formula That Guarantees Service Excellence) 07/11/2024
How to Make Mediocre Agents Great Pt. 3 (Misguided Narratives) 25/10/2024
How to Make Mediocre Agents Great Pt. 2 (Accountability) 21/09/2024
How to Make Mediocre Agents Great (Possibilities) 18/08/2024
Throwback 1st Episode from 1/31/22: Call Center Sushi Bar 26/07/2024
The Pitfalls of AI Digitally Automated Quality Assurance Pt. 1 04/04/2024
Farmer's Dog, Generation Z, and Basic Phone Skills 21/03/2024
Q and A Pt. 10 - AI, robotic agents, different types of calls, different opinions regarding customer service, and improvement concepts 22/02/2024
1 2 Siguiente › Última »
© 2003-2025 ZARZA | AHEAD OF OUR TIME
privacy policy
In God we trust In God we trust
PreSales Questions? Click Here
or call our toll-free line at +1-888-5002068 Miami, Florida, USA