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Listen "How to Make Mediocre Agents Great (Possibilities)"
Episode Synopsis
In this super-informative episode, Trey discusses overcoming the call center industry's greatest challenge- how to make mediocre agents great on the phone along a clear path to ensuring every agent within a group consistently delivers only the highest standard of courtesy and professionalism at every moment of every call they handle daily. Check it out!
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How to Make Mediocre Agents Great Pt. 5
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The Call Center Industry's Denial Dynamic
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