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Listen "Throwback 1st Episode from 1/31/22: Call Center Sushi Bar "
Episode Synopsis
In this reposted episode from January 2022, we began a 3-episode series titled Call Center Sushi Bar- rethinking the many misguided narratives perpetuated by experts and pundits in our industry regarding agent patient experience training and performance management. Get your chopsticks ready- this is going to be a tasty one!
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The Call Center Industry's Denial Dynamic
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