For this episode, host Nick Newsom is in Jordan - a country recognised as a global GovTech leader, and whose monarch, King Abdallah II, has ambitions to turn it into a regional hub for entrepreneurship and innovation. Amjad Swais, chair of the trade body representing Jordan’s tech sector, Intaj, tells us how the government is using tech in its efforts to counter high youth unemployment, sluggish economic growth, and significant pressure on public services.Episode overview 02:40 - Jordan's digital infrastructure 06:34 - IT outsourcing in Jordan 09:25 - Moving toward exporting tech 12:38 - Incentivising R&D 17:19 - Making education serve labour market needs 20:43 - Overview of GovTech in Jordan 24:27 - The private sector's role in service re-engineering and digitisation 26:50 - Improving government IT service procurement 32:42 - Strengthening product management in government digital transformation 35:19 - Overcoming resistance to change 38:24 - Government AI readiness 39:53 - Where AI can add most value in government 44:04 - The focus on the MENA ICT Forum 2024Further readingEconomic Modernisation Vision, Government of JordanWhy digital transformation projects fail and the path to success, Intaj CEO Nidal Bitar in The Jordan TimesEmpowering graduates, strengthening companies, Nidal Bitar in The Jordan TimesGovTech Case Studies: Solutions that Work Jordan: The SANAD Portal for Digital Government Services, World BankJordan's Artificial Intelligence Strategy and Implementation Plan, Jordan Ministry of Digital Economy and EntrepreneurshipJordan’s AI policy journey: Bridging vision and implementation, Oxford InsightsGovernment AI Readiness Index 2023, Oxford Insights Hosted on Acast. See acast.com/privacy for more information.

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