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Episode Synopsis "The Future of Customer Experience"
An interview with Vic Sithasanan, Chief Growth Officer of Everise DX. We cover the following topics: - Delivering value not just cost savings from customer experience services. - Combining human and digital expertise to improve on CX, helping provide valuable feedback on products at beta stage and managing multiple digital channels. - The experience of work at home programs - Systematic Insights case study of how costs can be saved. - Natural Language Processing (NLP) - the challenges and achievements To find out more about Everise and connect with Vic you can reach out via LinkedIn: https://www.linkedin.com/in/vicsithasanan/
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