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Episode Synopsis "The Curious Case of The Cat Sweater: How to get out of your own head & into your customer's!"
Starting to find my groove! In this episode I share a story that was a pivotal moment for me as a QVC Host, and I'm reminded of it today after recording my "stiff & know-it-all-esque" episode 1 yesterday. The experience I had years ago with The Cat Sweater helps me articulate what I mean by speaking from the narrative of the customer to make a connection. I had to put my ego aside and look at the sweater through the consumer lens and appreciate the quality craftsmanship & detail and the overall cheeriness the sweater would bring to tons of people. Once I started to mentally approach it from this perspective, it felt great to go on air and speak genuinely about the whimsy & fun of Quacker Factory clothes. I adore my friend & mentor, Jeanne Bice, and I miss her dearly. Thank you for listening and I hope you have a beautiful day!
In God we trust