ACP: The Amazon Connect Podcast

ACP: The Amazon Connect Podcast

Por: CloudInteract - cloudinteract.io
This is The Amazon Connect Podcast - the show that focuses on Amazon Connect and related technologies. Find out more about CloudInteract at cloudinteract.io.On ACP our experts meet once every 2 weeks to discuss the latest news and deep dive into topics such as CRM integration, AI, Scheduling & Forecasting, Training & Development and lots more.If you're a contact centre supervisor, a service owner, and IT Admin or an AWS Developer there's something for you here. Increase your knowledge and understanding of Amazon's popular customer service application.We'd love to answer your Amazon Connect questions on the show so if you have something you'd like our experts to discuss email us at [email protected]: The Amazon Connect Podcast is created and produced by CloudInteract and is not affiliated in any way with Amazon Connect.
31 episodios disponibles

Latest episodes of the podcast ACP: The Amazon Connect Podcast

31: AWS re:Invent 2025 04/12/2025
Episode 30: Mobile Connect 03/11/2025
29: Proactive Engagement 05/06/2025
28: User Adoption 24/02/2025
27: Automation 20/01/2025
26: Transformational Change 06/01/2025
25: Screen Recording 23/12/2024
24: AWS re:Invent 2024 09/12/2024
23: Live in London from the Independent User Group for Amazon Connect 25/11/2024
22: Emite 11/11/2024
21: Mastering Amazon Connect Billing 28/10/2024
20: Simon Leyland, CEO CloudInteract 14/10/2024
19: Omningage and Rocket CCaaS 30/09/2024
18: Learning & Development 16/09/2024
17: Performance monitoring and experience management with Operata 04/09/2024
16: re:Invent is Coming 19/08/2024
15: Quality Monitoring 07/08/2024
14: Nopaque 22/07/2024
13: AI in Amazon Connect 08/07/2024
12: The Independent User Group for Amazon Connect Inaugural Meetup 24/06/2024
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