"Experience needs to be orchestrated for humans in the loop."AI is shaking up traditional service models and pushing businesses to take a more holistic, value-driven approach. Kalyan Kumar encourages enterprises to focus on orchestrating experiences, unlocking data value, and streamlining processes - rather than chasing every 'shiny new toy' in tech. This approach is key to HCLSoftware's partnership with Ferrari, where mutual values drive transformative digital experiences.Kalyan joins Debbie Forster MBE in this deep dive into how companies are evolving their tech strategies.

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