In this episode of the We Call This Work podcast, Dr. Luke Steele and Dr. Travis Cripps discuss the expectations that both patients and dental professionals have in a dental practice. They emphasize the importance of mutual respect, open communication, and accountability in the patient-doctor relationship. The conversation covers various aspects of patient experience, handling difficult situations, and the impact of reviews and feedback on dental practices. The hosts share personal anecdotes and insights to illustrate their points, ultimately advocating for a collaborative and respectful environment in dental care.TAKEAWAYSPatients have high expectations when visiting a dental office.Respect and dignity should be mutual between patients and staff.Open communication can prevent misunderstandings and improve patient experience.Accountability is essential for both patients and dental professionals.Handling difficult situations with empathy is crucial in dental practice.Creating a positive environment enhances patient satisfaction.Reviews can be subjective and may not reflect the true quality of care.It's important to set clear boundaries in patient interactions.A little appreciation can go a long way in building relationships.The dental profession requires a balance of business and care.Setting Expectations in Dental CareThe Importance of Communication in Dentistry"Open communication is key.""I want to help you out.""Everything is marketing."Chapters00:00 Setting Expectations in Dental Care03:14 Respect and Communication in the Dental Office06:15 Accountability and Policies09:29 The Importance of Open Communication12:17 Empathy and Understanding in Patient Care15:17 Building Positive Relationships with Patients21:54 The Impact of Attitude in Dentistry24:51 Navigating Patient Expectations27:23 Advancements in Dental Technology30:30 Enhancing Patient Experience32:18 Marketing Through Patient Interactions35:06 Understanding Mutual Expectations38:06 Handling Reviews and Feedback

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