Consider this for a moment: What if there were no difficult people? What if it was more about difficult situations, circumstances and behaviours? What if we could all learn to deal to engage more constructively with others in these difficult situations? Our guest Phil Webb encourages us to do just this and he knows what he is talking about from working in a client facing role for most of his career. In the conversation with host Petra Agthe, Phil offers helpful tips and tools that have helped him and his colleagues to deal with these challenging situations more constructively – ranging from the importance of getting to know ourselves better to reframing anger. Books mentioned in this episode:The Chimp Paradox, by Prof Steve PetersThe 7 Habits of Highly Effectice People, by Stephen R Covey (the circle of control)Publications about the link between reading fiction and empathy: https://www.science.org/doi/abs/10.1126/science.1239918?sid=f192d0cc-1443-4bf1-a043-61410da39519https://pmc.ncbi.nlm.nih.gov/articles/PMC3559433/#:~:text=It%20has%20been%20suggested%20that%20people%20who%20read%20a%20lot,their%20interpersonal%20skills%20%5B3%5D.Where to find Phil:LinkedIn: https://www.linkedin.com/in/philip-webb-0b42a7173/Previous episodes relating to this topic:Clinical communication with Helen ØvregaardActive Listening with Mark TurnerCompassion with Katherine Wakelin and Megan DavisSelf-Regulation with Crina Dragu This podcast is in partnership with the Veterinary Information Network (VIN). More about VIN here.We value your feedback! Please email us your thoughts, ideas and suggestions to [email protected] or follow us on LinkedIn and FacebookWant to find out more about our hosts ? Follow on LinkedIn https://www.linkedin.com/in/petra-agthe-562bb65bhttps://www.linkedin.com/in/clive-elwood-b7aba216/ Credits: Music- Deep Ambience by Coma-Media, Pixabay; Images for Artwork- OpenClipart-Vectors, Pixabay

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