In this episode of the vAuto Podcast Retail Revival series, host Randy Kobat and Cary Donovan, dealer principal at Rolling Stock Specialty Auto Sales, Louisville, KY, discuss the unique retailing strategy Donovan has developed at his warehouse operation. Donovan shares how he manages his customers through appointment-only and details his reasons for choosing not to offer F&I options as part of his customer-centric sales process. Donovan outlines how he determines if a vehicle is right for his customers and his effort to become a trusted advisor to win a customer’s business and satisfaction.

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