ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Customer-Led Growth | The Power of Listening & Responding to Your Customers"
Episode Synopsis
Are you ready to hear how a sales manager became a customer experience champion?Ed Micklewright shares his journey from sales at Cyber Till to becoming their Chief Customer Officer. Learn how he:Identified and fixed friction points in the customer service process.Championed a customer-led approach that drove growth.Created a culture of empathy that improved the bottom line.Built customer forums and executive sponsor programs for key clients.Navigated challenges like product migrations and COVID-19.Discovered the importance of change management and empowering people.
In God we trust