Summary: Early in her career, Melissa was steering a major system implementation when the unthinkable happened: the go-live slipped and then slipped again. In this episode, we unpack how things went sideways, the vendor dynamics that masked risk, and the leadership moves that turned a multi-department fire drill into a stronger, smarter program. Melissa Turley is a globally experienced HR executive and operations leader with 10+ years in senior roles across healthcare, education, construction & engineering, and maritime oil & gas. She specializes in large-scale implementations, cross-cultural team building, and business process development.Chapters: 00:00 – The ‘go-live’ that didn’t: setting the scene00:03 – Early signals: smooth meetings, hidden risks00:09 – Slipped once, slipped twice: how dates quietly erode00:15 – Standing up change agents inside each function00:21 – Communication that actually changes behavior00:27 – Delegation and leadership altitude: getting out of the weeds00:33 – Go-live approach 2.0: phased, controlled, and transparent00:36 – Lessons learned and the new operating rhythmHost Dr. Jim: linkedin.com/in/drjimkGuest Melissa Turley: linkedin.com/in/melissa-turley-mhrm-mba-iapmc-shrm-scp-phr-b275403aExecutive Producer Jim Kanichirayil: linkedin.com/in/drjimk Music Credit: "Lost in Dreams" by Kulakovka

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