06: How to Handle an Angry Patient

Things We Should've Learned in Nursing School
15/02/2024 21 min Episodio 6
06: How to Handle an Angry Patient

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Episode Synopsis

All nurses have to deal with an angry patient or family member from time to time, and it can be intimidating. In this episode, I discuss an important perspective on anger, why it happens, and my 3-step process to diffuse it while also gaining our patient's trust. This episode is especially important for anyone who prefers to avoid conflict.Thanks for listening! Don't forget to review and subscribe so you hear more of what you like.
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