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The Wilmac Wire

The Wilmac Wire

Por: Wilmac Technologies

Where the drivers behind customer interaction technology, AI, and community innovation share how they’re shaping what’s next.

47 episodios disponibles

Latest episodes of the podcast The Wilmac Wire

Investing Early, Building Financial Confidence, & Leading Locally - A Conversation with Colby Feane 18/12/2025

From Five9 to Wilmac, Sales Leadership, & the Evolution of Contact Centers - A Conversation with Chad Familant 04/12/2025

Wilmac Continuity Momentum, WFM Launch, & What’s Ahead – A Behind the Build Update with Bob Pease 13/11/2025

Statewide Growth, Economic Development, & Rochester Roots – A Conversation with Empire State Development’s Vinnie Esposito 30/10/2025

Building Cultures, Breaking Silos, & Delivering Service that Sticks – A Conversation with ICMI Top CX & Contact Centre Thought Leader Neal Dlin 16/10/2025

A New Product Announcement, NY’s Business Climate, & Rochester’s Future – A (Second) Conversation with Bob Duffy 02/10/2025

Human-Centered Tech, AI & the Future of Customer Interactions – A Conversation with OnConvergence’s Thomas Brannen 18/09/2025

Preparing Students for the Workforce, AI in Education, and the Future of Universities – A Conversation with Golisano Institute’s Ian Mortimer 04/09/2025

Conversations in CX, Rochester Business, & Looking Ahead – A Wilmac Wire Update 21/08/2025

Voice Data, Conversational AI, & Compliance - A Conversation with Opus Research's Ian Jacobs 07/08/2025

Continuity Product Highlights, AI Roadmap, & Team Momentum – Behind the Build Quarterly Update with Bob Pease 24/07/2025

REVISIT - The Future of AI & CX – A Conversation with Kevin Surace, Virtual Assistant Pioneer 10/07/2025

REVISIT - Partnering for Success – Five9’s Steve Blood on the Future of CX 26/06/2025

Interaction Data, AI Blind Spots & the Future of Comms – A Conversation with Principal Analyst Jon Arnold 12/06/2025

Rethinking Enterprise Data in the Modern Contact Center Era – A Conversation with Enterprise Communications Analyst Dave Michels 29/05/2025

S3 Buckets, Compliance Gaps & the New Rules of Governance 01/05/2025

Simplifying & Solving TD Bank's Data Management Challenges - Toronto Roadshow Event Recap 17/04/2025

Behind the Build Quarterly Update 03/04/2025

Tackling Customer Challenges – Solving Quality Assurance & Discovery Challenges in Public Safety 20/03/2025

The Future of AI & CX – A Conversation with Kevin Surace, Virtual Assistant Pioneer 06/03/2025

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