Welcome to the second episode of the Service Lounge Podcast! Join hosts Brandon Nixon and Christian Eagon as they uncover the fine line between upselling and overselling in dealership service departments. 
In this episode, we discuss: 

Real customer feedback on upselling experiences. 



The power of transparency: using videos and photos to build trust. 



Mystery shopping insights: what we learned about dealership practices. 


Tune in to learn how dealerships can enhance their customer service and retain more satisfied clients. Don't forget to follow our channel!

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