Leading a service department shouldn’t feel like constant damage control—so why does it for so many managers? In Episode 12 of The Service Lounge, Brandon Nixon is joined by Kyle Newsom, Co-Founder of Visperio Performance, to explore what it really takes to lead in fixed ops. From team accountability to breaking daily chaos cycles, this episode is all about helping service leaders step into their role with structure, confidence, and long-term impact. 💬 What you’ll hear in this episode:  • Why so many new managers feel unprepared  • How to stop firefighting and start leading  • Simple ways to build structure and reduce daily stress  • How strong leaders empower their teams  • What separates leadership from management in fixed ops Want to watch the conversation? Check it out on YouTube: https://youtu.be/W7-3npUa9P0 Enjoyed the episode? Be sure to follow the podcast and leave a review—it helps other fixed ops pros find the show! #TheServiceLounge #FixedOps #Leadership #KyleNewsom #Visperio #ServiceDrive #TeamDevelopment 

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