Are you looking for a way to improve your leadership skills as a dental professional? Dr. Hendrik Lai is the co-founder of Sage Dental Consulting, a company that helps dentists optimize internal processes while leveraging scalable solutions for maximum growth. Today, Hendrik joins me to discuss contemporary theories of leadership and how these can be effectively applied to obtain a competitive position in the industry. Tune in to find out more! Learn about the four types of followers and their unique leadership styles, the SBI model, and the importance of net promoter scores in dentistry. Plus, discover how to give effective feedback to team members and improve your customer effort score.   Key Takeaways  The science of leadership: Leveraging data for dental practice growth (00:00) Hendrik's background in the dental industry (02:13) What is the Net Promoter Score? (06:01) The importance of net promoter scores in dentistry (12:35) The four types of followers and their different leadership styles (17:48) What is the SBI model? (23:18) How to improve your customer effort score (30:00) Lightning round Q&A (32:33) Additional Resources Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/ This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/

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