In the fast-paced world of property management, it's easy to feel overwhelmed by daily challenges. Whether it's dealing with difficult tenants, navigating market fluctuations, or managing an unexpected maintenance crisis, the hurdles can seem endless.Here’s a crucial truth: success often lies not in controlling every situation, but in how we react to those situations. As property managers and business owners, taking ownership of our choices becomes a vital practice. It’s about letting go of the burdens we can’t change and focusing on what’s within our control. This shift is essential not only for the success of your business but also for your overall well-being.In this episode, I chat with Amanda Wiapo, the Director and Property Manager at Homely Property Management in New Zealand. She shares her extensive experience in managing properties across Marlborough, Auckland, and the Manawatu region. Amanda discusses the power of choice and reaction in day-to-day property management, emphasising the importance of mindset, decision-making, and accepting what cannot be controlled.Amanda’s journey, including her personal challenges, has shaped her into an exceptional property manager. She provides strategies for navigating the complexities of the profession:“As long as you are controlling the communication, and setting those expectations with everyone, and being honest to every party, you have done your job. So you should be able to walk out at the end of the day, and go, ‘I've done everything I can, and putting that aside now, it's not going to affect the rest of my day, it's not going to affect my sleep. I've done my job.’” — Amanda WiapoWe explore:Current market trends, including rent reductions and shifts in tenant behaviourAffordability challenges and market dynamics compared between New Zealand and AustraliaHandling awkward conversations with tenants and strategies for setting expectations with rental pricing and communicating price reductions effectivelyThe importance of consistent updates and maintaining transparency with property ownersWhy being proactive and honest in communication builds trust and prevents issuesHow to avoid carrying unnecessary emotional burdens from work challenges and the importance of taking a moment to process before reacting in difficult situationsUsing legislation as a guide for resolving conflicts between owners and tenantsApproaching high-conflict situations with empathy, a plan, and face-to-face communicationWhy every challenge in property management has a solution, and how to stay solution-focusedConnect with Amanda Wiapohttps://homely.nz/about/amanda-wiapo/https://homely.nz/https://www.linkedin.com/in/amanda-wiapo-553254123/https://www.instagram.com/amandawiapo_nzpropertymanager/https://www.facebook.com/amanda.snowdon1  Kylie’s ResourcesLead Generation Offer: https://courses.thatpropertymum.com.au/2-weeks-trial-lead-generationProperty Management Growth School:...

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