In this episode of the Paramount podcast, host Dom Bickus interviews Craig Andrea, a seasoned general manager known for turning around struggling dealerships. Craig shares his journey from selling cars to becoming a successful leader in the automotive industry. He emphasizes the importance of team dynamics, customer experience, and the role of technology in modern dealerships. Craig also provides valuable insights for new managers and salespeople, highlighting the significance of hospitality, continuous learning, and creating a positive dealership culture. The conversation concludes with Craig's thoughts on the future of the automotive sector and the need for adaptability in a rapidly changing environment.TakeawaysA great team is essential for dealership success.Leadership involves empowering your team and fostering trust.Every day in the dealership will not be the same; stay the course.Customer experience is paramount in the automotive industry.Success comes from understanding both people and processes.Building a positive culture can turn around struggling dealerships.Technology is reshaping the automotive landscape; embrace it.Continuous learning and adaptability are key to success.Legacy and influence are important for leaders in the industry.Hospitality should be at the core of dealership operations.Chapters00:00 Introduction to Dealership Turnarounds02:49 Craig Andrea's Journey in the Automotive Industry05:28 Transitioning from Sales to Management08:06 Lessons from Early Career Challenges10:49 The Rise to General Manager13:31 Navigating Success and Setbacks15:56 Reinventing the Dealership Approach18:43 Key Strategies for Turning Around Dealerships21:14 The Importance of People and Process23:41 Creating a Culture of Hospitality26:32 Final Thoughts on Leadership and Success28:30 Empowering Independence in the Workplace31:35 Learning from Mistakes: The Path to Success32:29 Legacy and Influence: Building a Lasting Impact36:06 Teamwork and Accountability in the Auto Industry41:49 Navigating Industry Changes: The Future of Auto Dealerships46:26 Data-Driven Decisions: Balancing Analytics and Human Insight53:34 Advice for New Leaders: Cultivating a Growth Mindset

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