In this episode, Brandon sits down with Scott Foran —President & Co-Founder of 505-Junk—to unpack what elite customer service actually looks like inside a fast-growing home-service business. From communication systems to conflict management to developing people who can think in the “gray,” Scott breaks down the processes that helped 505-Junk win Service Business of the Year. Plus, the two dive into discipline, personal growth, leadership, and what it takes to evolve from technician to true business operator.🎯 What You'll Learn:How to build customer service systems that work even when your team is tired, stressed, or inexperiencedWays to train staff to communicate clearly and confidently with clients—without industry jargonHow to set expectations upfront to avoid scope creep, surprises, and conflictWhy documenting SOPs and thresholds of authority prevents chaos on siteHow to delegate without losing quality (and why letting go is essential for growth)Tactics for managing team personalities and communication styles for better outcomesWhy embracing the “gray areas” in projects creates trust, speed, and better client decisionsHow long-term vision, discipline, and personal transformation drive business success🔑 Key Topics Covered:✅ Customer service systems✅ Communication and expectation-setting✅ SOPs & chain of command✅ Delegation and leadership✅ Conflict management✅ Personality styles & EQ✅ Long-term vision and discipline👤 Featured Guest:Scott (President & Co-Founder) – 505-Junk🎙️ About The Open Concept:Your go-to podcast for construction industry insights, trade business strategies, and leadership advice that actually works.📱 Connect With Us:🔔 Subscribe for weekly episodes👍 Like if this helped you💬 Comment your biggest takeaway🔄 Share with someone who needs this

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