In this episode, we welcome Candice Liew GAICD, Head of Customer Strategy and Experience at Flybuys, who shares her valuable insights on the delicate art of innovation. Candice opens up about learning not to fall in love with all ideas and the importance of remaining open to critique while still galvanising teams around concepts. She discusses the strategic wisdom of knowing when to pitch versus when to listen, the mindfulness required to identify blind spots in your thinking, and the power of understanding your unique strengths. Through personal examples and practical advice, Candice demonstrates how detachment from ideas doesn't diminish vision, it enhances it, leading to more robust solutions and stronger customer experiences. Hosted on Acast. See acast.com/privacy for more information.

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