What happens when you’re running at 150 miles per hour but the people around you can’t keep up?In this candid conversation, AI advisor and CX leader Simon Kriss opens up about the career-defining mistake that blindsided him, moving too fast for his team and leaving them struggling in his wake.From the high-pressure world of airlines to advising organisations on the future of AI, Simon shares:How a “strategic misfit” conversation with his boss changed everythingWhy leaders need to go beyond the “Are you okay?” surface check-inHow to spot the quietest person in the room and why their voice matters mostThe strategies he uses now to keep teams aligned while still moving at speedIf you’ve ever wondered whether you’re bringing your team with you or just dragging them along, this episode is essential listening.About Simon Kriss:Simon is an AI advisor helping organisations navigate the fast-changing world of artificial intelligence. With decades of leadership experience in CX, he brings a unique blend of strategic insight and people-first thinking.Apply for your place at Ashton Media's Contact Centre 2026: Hosted on Acast. See acast.com/privacy for more information.

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