In this episode, my guest is Tue Søttrup, VP CX Excellence & Chief Evangelist @ Dixa.
With more than 20 years in customer service, Tue is fueled by his passion. He sees software as a force to fortify brand relationships, elevate customer experiences, and transform agent engagement. His expertise embodies the pivotal fusion of technology and customer-centricity.
On this live session, we will talk about your approach to customer interaction and how to cut through the noise to ensure your customers feel appreciated and heard.
Key takeaways:

Techniques to identify and remove low-value conversations from your communication strategy.
Best practices for creating synchronized messaging that aligns with your brand’s voice and your customer’s expectations.
Insights into customer behavior to help you understand where and how to engage them most effectively.
Practical tips for leveraging technology to meet your customers where they are.

Whether you aim to enhance customer engagement, increase efficiency, or both, you’ll leave with actionable insights to elevate your customer conversations.
Happy listening!

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