Business leaders are always looking for guidance and support in addressing their challenges, and that need has become more acute during the pandemic. When long-term strategy has suddenly been replaced with week-to-week recalibrations, a trusted source of insight can be invaluable. Insurance companies have been carefully tracking data and trends and adjusting their pricing and coverage to reflect changing business and consumer behavior. In this way, insurers have a unique vantage point on what we’ve just been through and what lies ahead. Chris Demetroulis, managing director of transportation at Gallagher, has more than 25 years of industry experience. I sat down with him to talk about the evolving risk landscape, the importance of data and analytics in scenario planning, and why customer engagement is all about problem solving.

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