Erika Novak, Global Head of Customer Success at Worksome, Joins Human Cloud LIVE at SIA’s CollaborationX: AI & Tech in Staffing and Workforce Solutions

28/10/2025 20 min

Listen "Erika Novak, Global Head of Customer Success at Worksome, Joins Human Cloud LIVE at SIA’s CollaborationX: AI & Tech in Staffing and Workforce Solutions"

Episode Synopsis

Erika Novak, Global Head of Customer Success at Worksome, explains how enterprises can move faster with contractors while staying compliant. She breaks down why an FMS should make instant classification, contracting, and onboarding simple, and how automation like job description generation and timesheet parsing removes friction.We cover moving from rigid job taxonomies to skill-based hiring, practical ways to reduce “rogue spend,” and why portable benefits are accelerating independent work. The result is speed to talent with control, visibility, and a better experience for managers and freelancers.

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