Yoseph West is the Co-Founder and CEO of Relay.Relay is the business banking and money management platform that puts small businesses in complete control of their cash flow.To check out open roles at Relay, visit relayfi.com/careers.Takewaways- Why It Takes 10 Years to Build Anything Meaningful - Targeting the US Market- Understanding SMB Needs- Always Be Willing To Jump On a Plane- Why All New Hires Spend Two Weeks on CS- Monetization Strategies- Gathering Customer Feedback- "Minimal Loveable Product"- Why 40% of Customers Log In Daily- Navigating Regulatory Challenges- The Future of Fintech- Cultivating Company CultureChapters00:00 Yoseph's Entrepreneurial Journey02:56 Acquisitions and Learning Experiences06:11 The Genesis of Relay08:50 Targeting the U.S. Market12:00 Understanding SMB Needs15:12 Customer Service Insights17:46 Customer Journey and Onboarding21:08 Monetization Strategies24:00 Gathering Customer Feedback25:25 The Loneliness of Entrepreneurship30:00 Building a Financial Partnership34:59 Navigating Regulatory Challenges40:05 The Future of Fintech45:03 Cultivating Company Culture49:03 Personal Growth and ResilienceKeywordsentrepreneurship, acquisitions, Relay, SMB banking, customer service, monetization, U.S. market, financial technology, startup journey, customer feedback, entrepreneurship, financial partnership, fintech, company culture, regulatory challenges, personal growth, small business, coaching, digital banking, future of finance

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