Mark Ang is the Co-Founder and CEO of GoBolt.Takeaways- GoBolt started as Second Closet, focusing on student storage.- Their TTC ad which got them a great ROI.- The pivot to GoBolt involved a complete rebranding and change in the business model.- Building trust with customers is crucial in logistics.- Nuances in the 3PL space.- Last mile logistics. - Integrating technology + human operations.- Determining how and when to launch new markets/cities.- Why account management is still a business function that Mark owns.- How GoBolt seeks to be a partner with their clients.- Innovative capital strategies to enhance efficiency. - Consumer expectations for delivery speed. Is it the same day? Next day? Two days?- Why GoBolt uses EV delivery trucks, not just because of environmental reasons.- Building proprietary software to optimize logistics operations.- Compartmentalizing setbacks can help maintain focus and progress.Chapters00:00 The Early Days of GoBolt05:09 The Pivot: From Second Closet to GoBolt09:22 Understanding the 3PL Landscape13:25 Optimizing Last Mile Logistics19:01 Merging Technology with Human Operations25:00 Market Expansion Strategies28:09 Innovative Capital Strategies in Logistics33:17 The Evolution of Delivery Speed Expectations37:26 The Shift to Electric Vehicles in Logistics41:37 Focus and Discipline in Business Growth46:02 Building a Resilient Company CultureKeywordsGoBolt, Second Closet, 3PL, logistics, e-commerce, market expansion, last-mile delivery, startup journey, business pivot, trust in logistics, logistics, capital strategies, delivery speed, electric vehicles, business growth, company culture, innovation, efficiency, entrepreneurship, technology

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