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Listen "Episode 5: Arvind Sathyamoorthy, Sr Director of Product Management, 8x8"
Episode Synopsis
8x8 is a leading provider of SaaS solutions around voice, video, chat, and contact center, all in one global cloud communications platform. Sandeep Jain is joined by Arvind Sathyamoorthy who is their Sr Director of product management. In this episode they discuss how 8x8 is able to handle subscription based revenue on such a global scale.
Arvind argues that subscription products are not something that came around ~20 years ago, but rather have been around for 4 thousand years.
They wanted to make sure that every customer goes through the same Q2C flow
Order management is a mix of custom stuff built on top of their CPQ platform, as well as some manual processes
One problem with some modern solutions is that in the ecommerce space, you want everything to be extremely fast but this is not necessarily the case with some of these solutions.
When you’re looking at quote to cash, you’re really looking at an entire monetization ecosystem
Arvind argues that subscription products are not something that came around ~20 years ago, but rather have been around for 4 thousand years.
They wanted to make sure that every customer goes through the same Q2C flow
Order management is a mix of custom stuff built on top of their CPQ platform, as well as some manual processes
One problem with some modern solutions is that in the ecommerce space, you want everything to be extremely fast but this is not necessarily the case with some of these solutions.
When you’re looking at quote to cash, you’re really looking at an entire monetization ecosystem
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