Who you gonna call? (Your client, of course!)

The CX Leader Podcast | A resource for customer experience leaders
04/02/2020 23 min Temporada 3 Episodio 102
Who you gonna call? (Your client, of course!)

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Episode Synopsis

Customer experience professionals have an abundance of technological choices when it comes to gathering customer feedback, providing vast amounts of data to use in guiding their CX efforts. But sometimes the "low tech" solution is the best option. Steve welcomes guest Jen Pardi Cusick, senior customer experience strategist at Gogo Business Aviation, to discuss how employees across their company participate in a client callback program to gain better insights into their customers' needs.
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